Based in Norfolk, we’re surrounded by the beautiful coastline and love to spot shells in the beach. The word Wentletrap originated in Dutch and it means spiral staircase. Keep your eyes peeled next time you go to the beach to see if you can find a real shell to match this beautiful set.
This pendant measures: width 15mm, height including bale 30mm and depth 7mm. The earrings measure: width 10mm, height 28mm including hook, depth 5mm. All measurements are approximate and measured at widest/longest points.
Our shell pendant and earrings are crafted in sterling silver and is finished with an 18″ sterling silver rolo chain.
Nova Silver began life back in 2004. An inspirational world trip gave British designers Simon Millership and Julie Wallace the dream of manufacturing their own collections of affordable, yet stylish and fun silver jewellery. From a humble dream (with a lot of hard work!) Nova Silver has bloomed, and developed into a widely recognisable and popular sterling Silver Jewellery brand.
Postage from : United Kingdom (UK)
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Products are delivered to the address specified by the customer on the purchase order and only to geographic zones that we service.
All products leave our premises in perfect condition. The customer must notify the carrier (or postman) of even the slightest trace of damage (holes, signs of crushing, etc.) to the parcel, and refuse the package if necessary. A new, identical product will then be sent to the customer at no additional charge.
No exchanges can be made at a later time for goods claiming to be damaged during carriage without notification at the time of reception.
As with any shipment, a delay or loss of goods is possible. In such a case, the carrier shall start an investigation. Every effort is made, for as long as necessary, to find the package. If the package is not found, the carrier must be contacted and will reimburse the customer depending upon the delivery option chosen by the customer.
We recommend the use of Royal Mail Special Delivery as this fully insures the product up to a maximum value. Royal Mail Signed for will not cover jewellery for compensation therefore whilst we offer this service we do not recommend it and it chosen at the customers risk. Full details can be found on the Royal Mail website.
We shall not be held responsible for delayed delivery times due to the carrier, including for the loss of goods, bad weather or strikes.
LOSS OR DAMAGE IN TRANSIT
THE MERCHANT will not be responsible for damage or loss of goods or part thereof in transit or for any discrepancy between the goods delivered and the goods ordered unless the customer gives written or email notice of a claim to THE MERCHANT and the carrier within three (3) business days of delivery.
In the event of damage of goods or part thereof in transit or for any discrepancy between the goods delivered and the goods ordered, the customer must hold the goods and make them available for inspection or collection by THE MERCHANT or its representatives on request.
The customer must inform THE MERCHANT immediately (the same day or, at the latest, the first business day following delivery) concerning any claim of delivery error or non-conformity of goods, in kind or in quality, compared with the information on the purchase order.
Any claim made after this time period will be rejected.
All claims must be made in writing and sent to THE MERCHANT ADDRESS.
Any claim that does not respect the rules defined above cannot be taken into account and releases THE MERCHANT of any responsibility to the customer.
In the case of delivery error or exchange, all goods to be exchanged or refunded must be returned to THE MERCHANT in whole, in its original packaging and in perfect condition to THE MERCHANT ADDRESS.
For claims to be accepted, the customer must first make a declaration to THE MERCHANT concerning any returns and receive and THE MERCHANT's consent. If accepted, the customer will ship the package to THE MERCHANT ADDRESS.
Shipping fees shall be at THE MERCHANT's expense, except in the case where the goods do not correspond to the original declaration made by the customer concerning the return.
RIGHT TO WITHDRAWAL
In accordance with the Consumer Rights Act 2015, the customer has the right to cancel the order within fourteen (14) days, starting from the date goods are received. Cancellation is completed by email to THE MERCHANT. It is the responsibility of the customer to cancel the contract as described and return said goods at their own expense, without having to give a reason. All returns must be made within 14 days from cancellation. All goods must be returned to THE MERCHANT ADDRESS.
The cooling off period and right to cancel do not apply to contracts, orders for any goods made to your specification, any downloaded goods or unsealed goods including but not limited to (DVD, CD, Tapes, Software, Video and audio).
Only complete and unused goods in perfect condition for resale will be accepted. No refunds or exchanges will be made for incomplete, damaged or unsealed goods, including damage to original packaging. The customer can exercise this right to withdrawal without penalty, excepting the return fee for the goods. If the customer exercises the right to withdrawal, they have the option of requesting a full refund or exchange of goods. If an exchange is requested, all shipping expenses shall be the responsibility of the customer.
THE MERCHANT will only refund basic delivery costs, with the customer responsible for upgraded delivery options.
If the right to withdrawal is exercised, THE MERCHANT will make every effort to refund the customer within 14 days of receipt of the item to THE MERCHANT ADDRESS.